FREQUENTLY ASKED QUESTIONS
“Dr. Rosenthal actually
makes studying for your exam enjoyable!”
I can’t help you pass your counselor licensing,
certification or exit exam, nobody can . .
and I’ll guarantee it. Read this and I’ll reveal how you can easily
study for your exam, enjoy the process, and still have a life!” Dr. Howard Rosenthal
ANNOUNCING THE VALEDICTORIAN MASTERY TOOL KIT
THAT MAKES EXAM PREP (DARE WE SAY IT) FUN
POSITIVELY NO MORE SLEEPLESS NIGHTS WORRYING ABOUT
FREE SHIPPING ON ALL
ORDERS! ABSOLUTELY, POSITIVELY NO HIDDEN CHARGES . . . BEST GUARANTEE IN THE HISTORY OF COUNSELOR LICENSING
AND CERTIFICATION EXAMS!
Why should I order through this website?
When you order here from Dr. Rosenthal's own website (the one you are reading right now!), we'll send you a password and user
name to become an Inner Circle Club Member. Here you will have access to exam boosting information that is not available anywhere
else . . . it is only for our customers. In a sense it is time traveling because some of the material you will encounter may
be used in future Rosenthal programs.
I’ll be taking my exam in 2013 or 2014. Will your materials be effective?
Question: What is the biggest mistake counselors make when preparing
Answer: I can’t say this strongly enough:
Waiting until the last minute to order materials and study for the exam. Never, ever, ever, ever,
ever, (that’s four ever’s) wait until the last minute. Have I made myself perfectly clear?
It’s never too soon to begin your preparation and short study sessions are much more
valuable than long marathon study sessions.
I’m extremely busy and quite frankly don’t have time to read your entire Web Site.
I simply want the very best program you offer to pass the NCE or the CPCE. What is it and how do
I order right now?
Answer: Okay, I’ll get right to the
point! Our new Valedictorian Mastery Tool Kit is the most comprehensive, high-powered exam prep kit we have
ever offered . . . and believe me that’s saying a lot! Turn
your next traffic jam into a world-class learning experience. This world-class package includes the new Special
15th Anniversary Encyclopedia of Counseling book, the NEW 2009 Special 15th
Anniversary 20 audio CD listen and learn program Vital Information and Review. This remarkable
audio CD program includes Dr. Rosenthal’s ultra-popular new beefed up Test Anxiety Prevention Compact Disc
CD, and a new beefed up Super Boot Camp Review 2.0 CD that surpasses his previous version you’ve
most likely heard so much about. (Why do you think we call it 2.0.) Simply play this CD after you complete all your studies
to summarize all the material. Many people play it several days prior to the exam or even while driving
to the exam site. You’ll also receive the new CD titled Cutting Edge Ethics to help you
tackle tough exam questions that most likely were not covered in your textbooks or grad classes. Finally,
you’ll get Dr. R’s super lively Ask Dr. Rosenthal CD composed of questions counselors studying for exams
had after they completed their preparation . . . and if they still had some questions . . . well suffice it to say you probably
have many of the same questions too! This is a must-have item. All audio CDs have a wealth of tracks for easy navigation in
your auto, portable CD player, boombox, or computer, and come in a handsome, yet convenient, compact professional carrying
case. You’ll also receive Dr. Rosenthal’s Human Services Dictionary with terms defined specifically to
help you on exam questions. The complete package is just $188.00 delivered . . . no hidden charges. To pay by check or money
order simply mail your payment to: Dr. Howard Rosenthal, Dept. SS 396, 3417 Cottonwood Drive, Saint Charles,
via credit card or Paypal go to our online order form. Most orders that are not received on a weekend
receive same day or next day processing, however, ALL ORDERS ARE SUBJECT TO A 48 HOUR WAREHOUSE DELAY AND NO ORDERS ARE SHIPPED
ON WEEKENDS OR HOLIDAYS! We do not provide shipping to P.O. Box Numbers. PLEASE PROVIDE
US WITH A STREET ADDRESS.
Remember . .
. what separates Dr. Rosenthal’s material from his competition is his ability to make the material fun, lively, very
easy to understand, and humorous, when appropriate. All materials include his exclusive memory devices
and his explanations are intentionally worded so you can understand them even if you have been out of school for an extended
period of time.
I purchase your materials piecemeal without buying the entire package?
Absolutely, the Special 15th Anniversary Encyclopedia of Counseling is $55.00
delivered. The Special 15th Anniversary 20-audio CD program is $110.00
delivered, the Test Anxiety Prevention Compact Disc CD included in the 20 pack can be purchased separately for just
$25 delivered, and the Human Services Dictionary is $30. Send payment to: Dr.
Howard Rosenthal, Dept. SS 396, 3417 Cottonwood Drive, Saint Charles, MO 63301 or go to our online order
Question: So let me
make sure I understand this. Since I already own Dr. R’s new Encyclopedia I can purchase the new Special
15th Anniversary Listen and Learn Vital Information 20 CD set for just $110.00 delivered.
Yep! Just send your check or money order to Dr. Howard Rosenthal, Dept. SS 396, 3417 Cottonwood Drive, Saint Charles,
MO 63301. An order form link is provided for your convenience or to use a credit card or paypal go to our
online order form.
Question: I have your purple
book. How do I know if it is the newest version of the Encyclopedia of Counseling?
Simple. All you need to do is glance at the cover of the book. If it says Special 15th Anniversary
Edition then you have the newest edition.
Are you saying I don’t even look for a publication date?
if it says Special 15th Anniversary Edition on the cover then you have the newest book. Case closed!
Question: Well, this question is very similar. How
do I know if I have the newest audio CD set?
Answer: The answer is exactly the
same as the previous question. We wanted to make it easy for you to tell. If the cover on your CD set says Special 15th
Anniversary Edition then you have the newest set. It’s that simple. The new version has 20 CDs. The old version
had just 18.
Question: How do you know that readers really do like your “reader-friendly,
upbeat, folksy, conversational style?" Every licensing company out there claims their materials are
Answer: Great question and I plan to give
you an answer that will impress even the hardest to convince! In 2010, the "Routledge Counseling and Psychotherapy Catalog
Top Ten List" placed the Special 15th Anniversary Edition, Encyclopedia of Counseling as the number
one seller in the US and overseas. But wait, it gets even better: the Special 15th Anniversary audio CD licensing
program snared the number four slot and the Dictionary of Human Services came in at number six!!!
For a single author to dominate three out of the top ten slots is unheard of! The Valedictorian
Mastery Tool Kit includes all three of these award winning items. The new 2011 list was just released and
the Encyclopedia is sitting pretty at number two. Yes indeed, success leaves clues.
Question: A counselor in my graduate class just ordered
your book and CDs from a major internet book site. Her materials do not say Special 15th Anniversary Edition.
They must have sent her the older version of your materials. Have you ever heard of this type of thing
Answer: Yes, to the tune of about once or twice a week!!! The advantage
of using Dr. Rosenthal’s personal site (the one you are reading right this very minute!) is that we only stock and ship
the NEWEST version of his NCE/CPCE prep materials.
This morning I was on Ebay and several companies were selling the Encyclopedia for double what your website
sells the book for and they were charging extra for postage. Are they selling a better version of Dr. Rosenthal’s book
Answer: Nope! This is not a company selling a better book . . . just
a company trying to build their piggy bank at warp speed. Our prices are fair. As an example, the new 20
audio CD set sells for less than our old 14 cassette tape set did years ago! Now that’s a deal.
Other Companies Have Huge Hidden Charges That Add Up
To Big Bucks . . . We Don’t! Read On . . .
I’ve noticed that some of Dr. Rosenthal’s materials are available from other book dealers and Internet
sites. Contrary to your answer above sometimes their prices actually seem a tad lower than yours.
Why in the world would I purchase my materials here?
question! Darn good question! In addition to our special exam boosting Inner Circle
information, keep in mind that all of our prices include shipping and handling . . . we even pay the sales tax for you when
applicable . . . there are NO HIDDEN CHARGES! The price you see is the price you pay. Most
Internet retailers make a huge chunk on the postage . . . our prices are real, no silly hidden charges.
those lowest price on the web sites don’t want you to know!!!
Here is an actual example. We went to several of those “find the lowest price
sites.” Many listed a certain famous discount site owned by one of America’s largest retailers
as having the lowest price for the Rosenthal materials. We decided to check it out. The discount prices
quoted on their website did appear to be quite low. However, with the hidden postage
charges and sales tax they tacked on a total of $36.75 in hidden charges we take care of for FREE.
Hint: Never, ever, ever, ever, wait until the last minute before
an exam to order just in case we run out of stock! Order at least eight weeks prior to your exam. Also,
we do not ship the week before or after Christmas.
Question: Isn’t that line about “running out of stock”
just a marketing ploy to get counselors to order?
at all. The Rosenthal materials sell like hotcakes and that’s without ever taking one of those giant
full-page ads in the counseling newspapers that cost an arm and a leg which results in a higher price to you.
Nevertheless (and back to the question at hand) for the last several years we have run out of materials for
at least one exam per year. Since our publisher supplies everybody in the world (for example Amazon or
Barnes and Noble), if we run out other distributors can’t get my materials either regardless of what their websites
promise. This is the factor Dr. Rosenthal hates the most about the field of licensing preparation, however,
he cannot control the supply and demand for his products. DO NOT WAIT UNTIL THE LAST MINUTE TO ORDER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Again, it probably won’t be a problem for you, but it could. Why take chances with
Question: I ordered
my materials 7 days ago and still haven’t received them. Is there a problem with my order?
Answer: No!!! We process 95% of all orders
the same day or then next day, unless we receive the order late on a Friday or on Saturday and then the order is
processed on Monday. The order then experiences a 48- hour warehouse delay. Some customers are totally
unrealistic about how rapidly they will receive their merchandise. Let’s take a typical order. Say
you mail your order to Dr. Rosenthal on a Wednesday. He receives the order on Saturday. Your
order is processed on Monday and shipped on Wednesday. Since FedEx ground quotes 10-12 shipping days, then
you would receive your order in approximately 14 days after the day you mailed the letter. Almost without
exception when a customer contacts us in a panic we discover that they have jumped the gun and receive the order later that
day or the next day. FedEx often leaves the package or notes at a door other then the front door or perhaps
with a neighbor. On one occasion one of our customers complained about her order and then discovered that
FedEx put it under her back porch!!! FedEx often puts packages in the garage. Husbands, wives, roommates, principals
etc. often forget to inform you that your package was received weeks ago. Check with persons in your household or business
first. Nevertheless, if you truly feel your order is lost feel free to contact us at firstname.lastname@example.org. Also customers often list two addresses (say one on their check and another on the envelope) and do not
tell us which address to use.
I want to receive my order as fast as possible. Should I FedEx it to Dr. Rosenthal or send
it overnight mail?
Answer: NO! We cannot say this strongly enough:
Please do not Fed Ex your order to Dr. Rosenthal or send it via overnight mail or send it by any special
delivery service. This is very expensive for you . . . the customer . . . and generally you will
receive slower service!!! Express mail, Fed Ex etc. often requires a signature.
If we miss the delivery person then we must go to the post office, Fed Ex etc. to secure your order. Often
we miss them again! Even when you tell the post office/delivery service to “waive the signature” it has been our
experience that they do not follow your instructions. Thus, we have discovered that it takes us
longer to get our hands on your order then if you simply mailed us a standard envelope with a stamp on it.
Why we no longer offer express shipping
Question: Do you offer express
shipping? I am willing to pay extra.
Answer: No. We
no longer offer express shipping. Several factors influenced our decision to drop this service.
First, in some areas of the country overnight is not really overnight. No such service is truly
available! The second reason was that our express two-day overnight delivery was often no quicker
our regular service. In fact, on a number of occasions the delivery service actually indicated that our
customers were wasting our money paying additional fees for the service. And finally – and this is
the major reason – with gas prices at record high levels surcharges for express shipping was so high (over $75.00 on
some packages, gulp!) that we actually lost money on the order! Hence, no express shipping . . . no exceptions.
Sorry. Order at least eight weeks in advance and this won’t be an issue.
Is it possible to order via phone with a credit card?
Well yes and no. We have a warehouse that will sell you the materials over the phone, but
they will not offer discounts, free book offers, Inner Circle Membership and specials on this website.
Also, they will charge extra for postage. We do not charge for postage and take care of
sales tax when it is an issue. The toll free number is 1-800-634-7064 M-F during regular business hours.
Question: I have always believed
you get what you pay for. If Dr. Rosenthal’s licensing materials are so good why do they cost these
materials cost considerably less money than the other programs I’ve researched? For example, the
licensing preparation program I compared to his was over three times the price of his CD set.
Glad you asked! If you look at many of the competitive programs you will discover that
in most cases they only have one thing to sell you: licensing materials. Simply put, our best guess is that these companies
figure that they will only sell you one item, hence, that item must have a huge mark-up. As you can see,
Dr. Rosenthal feels that once you buy his licensing materials you will buy other counseling related books, and audio programs
from him . . . thus, he doesn’t need to jack up the price on any one given sale. Also, Dr. Rosenthal’s
materials are published by Routledge, a division of Taylor & Francis. T&F has been has been in business, with their
main office in London, since the 1790’s (not a misprint). By publishing thousands of books, audio
programs, and journals they keep the production costs extremely low. While every other company
we know of went up on their prices we purposely lowered our audio program prices compared to the prices charged several years
ago and added a tons of information to the program which we assume left our competition scratching their head in
Is Dr. Rosenthal a “Johnny come lately to the licensing preparation arena?”
No, in fact just the opposite is true: Dr. Rosenthal created the first comprehensive audio program to help
counselors secure state licensure and national board certification. A number of competitors who were in
business after he got started have closed their doors and are no longer in business.
Question: Just what does Dr. Rosenthal
Answer: Sorry, but that isn’t a legitimate question!
A legitimate question would be: What doesn’t he cover! His materials
cover every area related to the National Counselor Examination (NCE) and the Counselor Preparation Comprehensive Examination
(CPCE) and more! Although some folks exaggerate, we routinely receive correspondence from counselors who
insist that our program covers more than the person learned in graduate school!
Question: I am studying for the EPPP to become a licensed
psychologist. I have heard other psychologists say Dr. Rosenthal’s materials were helpful.
Would you recommend them in my situation?
Although we routinely hear people say that the Rosenthal materials helped them pass their psychology, social
work, mental health counselor, school counselor, PRAXIS exam etc., please keep in mind that his materials are
specifically geared toward the National Counselor Examination (NCE) or the so-called NCC designation
given by NBCC and the CPCE.* Since his materials may indeed cover some of the material and/or areas on these
other exams we are convinced that they may be an excellent supplement or adjunct to other books and study guides.
Nevertheless, because the Rosenthal materials cannot and do not cover all the content areas of these other exams
we would never recommend them as the sole study materials for these other tests.
Are the Rosenthal materials recommended for counseling comps and oral and written board preparation?
I am studying for a doctorate in counseling.
Yes! We highly recommend them. In fact, they will most likely raise
your grade in any course related to counseling or psychotherapy.
Question: Will Dr. Rosenthal’s
materials work for the exam given in my state or to secure the credential?
In most cases the answer is “yes.” Simply go to our links and click the NBCC
link for state licensing boards. If your state uses the National Counselor Examination (also called the
NCE, a registered trademark of NBCC) or an examination based on this test (e.g., the CPCE), then Dr. Rosenthal’s materials
are ideal. His materials should not be used as the sole study program for the CCMHC. Try www.counselingexam.com for this purpose.
Does Dr. Rosenthal guarantee his licensing materials? I have contacted a number of other
authors and programs in the field and can’t seem to get a straight answer.
To our knowledge Dr. Rosenthal has the strongest guarantee of any current licensing preparation program
. . . or for that matter . . . any licensing preparation program ever on the market. To quote Dr. Rosenthal, “If
I can’t help you pass your counselor licensing or certification exam, nobody can. And I’ll
guarantee it. Here’s the scoop. If you purchase my Valedictorian Mastery
Tool Kit at least 8 weeks prior to the exam and don’t pass, I will not only give you your
money back but I will pay you . . . yes I said pay you . . . an extra $10 for
your trouble!!! Simply return the materials to me in good condition and documentation of your
NCE or CPCE score. That’s it. No loopholes or hoops to jump through.
No questions asked. If I can’t help you pass I don’t want your money. How
can I make such an amazing offer? Simple: I know my programs deliver!”
of this date nobody has taken us up on our guarantee. That – in our humble opinion – is the
I don’t believe I’m an audio learner. Why should I purchase your audio CD exam
Answer: Research now verifies what Dr.
Rosenthal has been telling counselors for years: that practically everybody – yes even those people who vehemently protest
they are not auditory learners – actually do learn by listening! You wouldn’t believe how many
people have purchased Dr. Rosenthal’s audio programs over the years and said, “I never believed I was an auditory
learner. Now I know differently.” But don’t take our word for it: just read
Should I buy the Encyclopedia of Counseling or the Audio Program?
Answer: Licensing, certification, and grad school exit exams
are extremely tough. We always recommend both and most people (probably over 95%) who order from us do indeed purchase
both items. Statistically speaking, most orders are for our Valedictorian Mastery Tool Kit.
In a nutshell, what are Dr. Rosenthal’s credentials?
Dr. Rosenthal received his master’s degree from the University of Missouri, St. Louis, and his doctorate
from St. Louis University. He is a Licensed Professional Counselor (LPC), Missouri; a National Board Certified
Counselor (NCC); a Certified Clinical Mental Health Counselor (CCMHC); and a Master Addictions Counselor (MAC).
He is also a Founding Member Board Certified Human Services Practitioner (BC HSP). He is the Professor and Program
Coordinator of the Human Services Program and Addiction Studies Certificate at St. Louis Community College at Florissant Valley.
He has taught courses at Webster University Graduate School and he has now lectured to over 100,000 people, making
him one of the most popular speakers in the Midwest. He is listed in a number of Who’s Who publications
including Who’s Who in America. He has been the recipient of various awards including the
State of Missouri’s Wayne B. McCelland Award; the St. Louis Community College Hall of Fame Award; and the Emerson Excellence
in Teaching Award. During a four year period he won first or second place in the Teaching for Success
(a publication devoted to innovative college instruction) quick teaching tip award for the nation.
The publication reports this is a record! He served on the board of the Journal of Clinical Activities, Assignments
& Handouts in Psychotherapy Practice.
has penned well over 20 articles for Counselor, The Magazine for Addiction Professionals alone.
His book Therapy’s Best,
Practical Advice and Gems of Wisdom From Twenty Accomplished Counselors and Therapists includes lively interviews with
the folks you studied about in school, Ellis, Glasser, Bolles, Gladding, Kottler etc. It has received glowing
reviews! We highly recommend it!
On the lighter side, he is the mental health hair expert (not a misprint!) for www.hairboutique.com, one of the top hair sites in the world. If you are into hair, check it out!
Dr. Rosenthal has written some of
the most widely read psychotherapeutic blogs on Victor Yalom's www.psychotherapy.net.
if that’s not convincing enough, try this on for size. Dr. Rosenthal was one of sixty authors interviewed
for the Jeff Herman’s recent book You Can Make It Big Writing Books: A Top Agent Shows You How to Develop a Million-Dollar
Bestseller. Rosenthal was included along with authors like Barry Sears of the Zone Diet fame; Mark
Victor Hansen, of Chicken Soup for the Soul (the top selling series of all time); and John Gray who wrote Women
Are From Mars, Men Are From Venus. When Rosenthal autographs copies he writes with sincerity, “From
the only author in the book who doesn’t know how to write a million-dollar bestseller . . . yet!”
You mentioned that Dr. Rosenthal has done a lot of public speaking. Does he currently do workshops
to help folks pass their licensing exam?
Answer: No, but he
has heard excellent things about Dr. Andrew Helwig’s workshops. To make the workshop material available
without travel expenses, Dr. Helwig has put his workshop online and markets a DVD set. Go to www.counselorprep.com.
Does Dr. Rosenthal have any financial ties with Dr. Helwig?
None. Dr. Helwig probably doesn’t even know he’s mentioned on this site.
Some sites actually allow you to study online, but some appear to be a bit questionable. Any
recommendations for a tried and true ethical program?
Lots of folks combine Dr. Rosenthal’s programs with www.licensure.com or www.counselingexam.com (created by Dr. Linton Hutchinson) and are reporting unusually high scores on their exams. The site has feedback from counselors
all over the country that successfully used this combination to post some awesome (near perfect!) scores on the exam. Highly
Question: Okay, I guess I’m just naturally suspicious. Just checking: Does Dr. Rosenthal
have any financial arrangements with aforementioned web site?
No, he has, however, repeatedly heard very good things about counselors’ experiences with the site.
Now what should I do?
Answer: For once in your
life, stop procrastinating and order the materials you need!!! If we haven’t answered all your questions
feel free to e-mail Dr. Rosenthal personally at email@example.com We want you to be informed. Best wishes on the exam!
* Dr. Rosenthal
is not affiliated with the National Board for Certified Counselors or the CCE who distributes the CPCE. Please realize
that when Dr. Rosenthal uses the abbreviations NBCC or NCE that these abbreviations are both registered by the United States
Patent and Trade Office. Mailing address for all orders is: Dr. Howard Rosenthal, Dept. SS 396, 3417 Cottonwood
Drive, Saint Charles, MO 63301. Paypal payment address is firstname.lastname@example.org We often run out of materials prior to exams order early. We reserve the right to refuse last minute orders.